When you place your order with us, you will automatically receive an e-mail notification verifying your product selection and how your order will be shipped to you. If for some reason there is a problem or issue with the order, we will contact you as soon as possible.

If we run out of stock of a particular item, we will hold your order open for at least ten business days while we wait for new stock to arrive. If an order is still unable to ship after ten business days, our customer service will contact you with information regarding when you can expect your order.

Please contact us if you experience any shipping delays or you do not receive tracking information promptly.

Phone Orders

If you cannot, or do not want to, send your credit card information to us via the web, just call Brooklyn Baby World at 718-331-9498. Our Customer Service hours are Tuesday through Saturday 10 am to 5 pm eastern standard time.

You may still use the web to help process your order. Place your items in your shopping cart and proceed to check out as if you were completing your order online. Then print out the shopping cart screen and call us with your order.

Please have the following information ready to complete your order: Your name, billing and shipping address, telephone number, and credit card information.

Method of Payment

Currently we accept Visa, MasterCard, and American Express using our secure server to ensure your privacy and security.

Sales Tax

Sales tax will be added to your order only if your packages are being delivered to addresses in the state of New York. Any shipments to other states will not be charged sales tax.

If we cannot prevent the shipment, please see our Return Policy